I led a wonderful virtual workshop on assertiveness yesterday. Many participants spoke of their desire to "do what needs to be done" without slipping into aggressiveness. It's true that force can yield an immediate "victory" but teams and companies can pay a price for brutal management styles.
During one of my Emotional Intelligence workshops a group of managers insisted that they had to yell at their workers. Later, the HR manager mentioned that the company had several safety violations. I saw a link between the stressed (and resentful?) worker and an unsafe facility.
Do we manage our own emotional reactions instead of taking out our fear and anger on others? Do we use the least amount of force necessary to achieve our goals?
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